Your privacy matters to us. This policy explains how ProWorker collects, uses, and protects your personal information.
ProWorker ("we", "our", or "us") operates a home services marketplace platform available as a mobile application on Google Play Store. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our application and related services.
By using ProWorker, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the application.
We collect several types of information to provide and improve our services. The categories of personal data we collect include:
We use the information we collect for the following purposes:
Create and manage your account, authenticate your identity, and provide access to platform features.
Match clients with suitable workers, schedule bookings, and facilitate service completion.
Process transactions, issue invoices, handle refunds, and disburse payments to workers.
Show nearby available workers, provide accurate ETAs, and enable location-based search filtering.
Verify worker credentials, detect fraud, prevent abuse, and maintain platform integrity.
Analyse usage patterns to improve app performance, features, and overall user experience.
Send service updates, booking confirmations, support responses, and relevant notifications.
Meet our obligations under applicable laws, respond to legal requests, and resolve disputes.
We do not sell your personal data to third parties. We may share your information with trusted third parties only in the following circumstances:
We work with third-party vendors who assist in operating our platform:
All service providers are contractually obligated to handle data securely and only as directed by us.
When a booking is confirmed, limited profile information (name, rating, and photo) is shared between the client and the assigned worker to facilitate the service. Contact details are shared only as necessary to complete the booking.
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court order or government agency).
In the event of a merger, acquisition, or sale of company assets, user data may be transferred. We will notify you via email or prominent in-app notice before your data becomes subject to a different privacy policy.
We use Google AdMob (provided by Google LLC) to display advertisements within the ProWorker app. AdMob helps us offer the app at no cost to users by showing relevant ads.
To serve and personalise ads, Google AdMob may collect:
Ads served by AdMob may be personalised based on your interests and prior activity across Google's advertising network. You can opt out of personalised ads at any time by going to your device's Google Settings → Ads → Opt out of Ads Personalisation (Android). Opting out means you will still see ads, but they will not be tailored to your interests.
For more information on how Google uses data collected via AdMob:
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 2 years | Account management, dispute resolution |
| Transaction records | 7 years | Financial & tax compliance (Indian law) |
| Location data | 90 days | Service optimisation and safety |
| In-app messages | 1 year after booking closes | Dispute resolution |
| Support correspondence | 3 years | Quality assurance, legal records |
| Worker verification docs | Duration of active account | Ongoing trust & safety verification |
| Anonymised analytics | Indefinitely | Product improvement (no personal identifiers) |
When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.
Depending on your location, you may have the following rights regarding your personal data. We honour these rights in accordance with applicable data protection laws, including India's Digital Personal Data Protection Act (DPDPA) 2023.
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete information in your profile.
Request deletion of your account and associated personal data, subject to legal obligations.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for marketing or profiling purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.
You can request account deletion directly from the app under Settings → Account → Delete Account, or by emailing us. Upon deletion, your personal information will be removed from active systems within 30 days, subject to data we are legally required to retain.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. If you become aware of any security breach, please notify us immediately at [email protected].
ProWorker is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of ProWorker after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
For urgent data protection concerns or security incidents, please mark your email with "URGENT - Data Protection" in the subject line.